FAQ



About Us

Q: How can I contact you?

A: You can contact us any time on 02 9534 5122 or email to [email protected]. You can also come into our store and talk to one of our experts anytime. You can find us at 8A Stanley St, Peakhurst.

Q: Where is your company located?

A: Our company and main store is located in Sydney. You can find us at 8A Stanley St, Peakhurst 2210. We also have an online store.

Q: What is the best way to purchase from you?

A: The best method is to purchase goods from our online store at www.batteriesdirect.com.au . You can also come into our store in Sydney to browse in person.

Q: What does your company do?

A: We supply a wide range of batteries for all purposes as well as charging and supporting electrical equipment. 

Q: What sort of products do you provide batteries for?

A: We try to provide batteries for all applications, including vehicles starting batteries, storage batteries, common household batteries such as back-up and cylindrical cells. We also provide specialised batteries for a range of equipment such as phones, medical devices, emergency lighting, mobility vehicles, power tools, cleaning devices and a range of other items. If you would like to know if there is something specific we can help with please contact us.

Q: How long have you been in operation? 

A: Our company has proudly been a leading supplier of batteries and associated parts to the public for over a decade.

Q: Do you offer any other services?

A: Yes, we also provide technical assistance as best as we are able on a wide range of topics. Any issues ranging from batteries, charges, solar panels and their instrumentation we can assist with. We also have a mechanic who can change car batteries if you bring the vehicle to our store at 8A Stanley St, Peakhurst, Sydney.

Q: Can I dispose of batteries with you?

A: Yes, we will collect any old and used batteries you bring to us and have them safely disposed and recycled free of charge. If they are closed feel free to leave them out of the way and we will collect in the morning.



Delivery and Shipping

Q: How much is postage?

A: Delivery costs are calculated based on the weight of the order and the destination. Shipping is calculated upon checkout, but you can also get a preview by entering your postcode in the shipping calculator on the product page.

Q: How long will my order take?

A: We try to dispatch all orders immediately but delays are sometimes inevitable. Usually you can expect your goods within 3-5 business days.

Q: What happens if the item I am ordering is not available?

A: If there is no stock available then we will place the item on back order and notify you of the delay. 

Q: My order is taking a long time. What are you doing about it?

A: Sometimes certain items are unavailable and have long wait times attached. This could be due to a number of reasons and is often beyond our control. We attempt to source your items as soon as possible but delays are sometimes inevitable.

We will always notify you of the delay to shipping as soon as we can. We keep all order in the system and will always get them to you as soon as we can.

Q: Can I purchase or pickup my goods in your store?

A: Yes, you can elect to pickup your goods at our store, located at 8A Stanley St, Peakhurst 2210. You can also purchase goods over the counter here.

Q: Do you ship internationally?

A: Unfortunately, we can generally only ship goods to Australian Domestic locations. In some circumstances we could organise international shipment for non-hazardous goods on special request.

Q: Can I opt for express shipping?

A: In some cases, yes, express shipping is available for small cost. However, given the nature of some products this cannot necessarily be offered for all products and sometimes may still require 2-3 days to reach you.

Q: Can I track my order?

A: Yes, click the ‘Track my Order’ link on our main page and enter your order number to receive up to date tracking information if valid for your order. You can also tack the order through the couriers online tracking tools using their information and consignment number that we will send to you upon dispatch of the order.

Some goods are classified as Hazardous under Australian Law and are subject to shipping restrictions. Please contact us to get more information on any product.

Q: The item I'm looking for isn't listed!

A: Please give us a call on 02 9534 5122 or email us at [email protected] and we will attempt to find what your are after. We may need certain information such as size, part numbers, specifications or require a visual inspection to help you. 



Pickup Orders and In-Store Purchasing

Q: Where is your company located?

A: Our company and main store is located in Sydney. You can find us at 8A Stanley St, Peakhurst 2210. We also have an online store.

Q: Can I purchase from your store directly?

A: Yes you can. We have a number of items available for direct purchasing in person. 

Q: What if I place an online order for pickup?

A: The pickup location is our store in Sydney.

Q: How do I know my order is ready for pickup?

A: We will contact you when your order is available.

Q: The item I'm looking for isn't listed!

A: Please give us a call on 02 9534 5122 or email us at [email protected] and we will attempt to find what your are after. We may need certain information such as size, part numbers, specifications or require a visual inspection to help you.

Q: I placed a pickup order but need it changed to delivery instead. Can you send it to me?

A: Yes. Simply contact us at [email protected] or call 02 9534 5122 to arrange delivery. Be aware that additional freight fees may need to be paid before we can dispatch goods.



 


Payment

Q: What payment methods do you accept?

A: We accept Visa, MasterCard, EFT, PayPal and cash (For pickup orders). We also accept cheque but will need to wait for the cheque to clear before releasing goods.

Q: Is it safe to use my credit card on your site?

A: Our online store is secured by 256-bit SSL encryption, the same level of encryption used by websites such as PayPal, Amazon, and all the major banks.

Q: Do you store my payment details?

A: No, when you place an order your encrypted information is kept only until payment is complete and then destroyed. No information is kept on our servers.

Q: Can I pay without a Credit Card?

A: Yes. You can also pay through secure PayPal link. We can also send you an invoice for you to pay via direct deposit. We also accept cheques but you must wait for the cheque to clear before any goods are dispatched.

Q: Is there any other options when paying in store?

A: We accept any of the above options a per-payment for you to pick-up an order in store. You can also pay with cash, card or any other instantaneous payment service at the counter.

Q: Is there any form of payment you do not accept?

A: Unfortunately we do not accept American Express cards. All others are suitable however.

Q: Do you allow for trading accounts with other businesses?

A: Yes, but we will require an application and a valid Purchase Order Number on each order. You will also need to set up a business account approved by management.



Accounts and Registering

Q: Do I need to create an account?

A: Creating an account is not necessary but we do recommend it to make future orders more convenient. You can register an account using the link at the top right of our main page.

Q: How do I create an account?

A: Simply click the link at the top right of our main page. You will need to enter your name, contact information and preferred billing and shipping address, however you can edit this at any time.

Q: Do you offer any discounts to tradesman?

A: We are primarily oriented towards retail and so generally are unable to offer discounts on the purchase of single items. However if you intend to order in volume we may be able to organise a business account for you.

Q: What about business accounts?

A: Trading accounts are available on request, please contact [email protected] to receive an application. Your account may require some discussion before being subject to management approval.

Q: What are the benefits of a business account?

A: We are happy to supply other businesses and firms and seek to build trusting relationships with our business partners. You can contact us to discuss what benefits we can offer your business.




 
 

Battery Technical Assistance

 

Q: You list battery Voltage. What does that mean?

A: Voltage refers to the power of the battery and different applications require different levels. For example, most car batteries are listed as 12 volt batteries.

Q: Your listed battery is a different Voltage. Can I still use it?

A: Generally not, but sometimes there are similar compatible ranges (See Below) However usually if the voltage is significantly different it will NOT be compatible

Different manufactures sometimes use different nominal designations of voltage, so some are equivalent. For example, the following pairs are commonly interchangeable:

3.2V – 3.3V
7.2V – 7.4V
10.8V – 11.1V
14.4V – 14.8 V
21.6V – 22.2V

Any higher difference in Voltage will likely be harmful and you should not use the battery. Please contact us if you are unsure.

Q: Your batteries list an AH rating. What does this mean?

A: AH, which stand for Ampere Hours (or amp hours), refers to the capacity of the battery. Simply put, a higher AH rating on a battery will last for a longer period of time.

Q: If the Ampere Hours rating is different can I still use it?

A: Usually yes. If the Ampere hours rating is higher than the original it will usually still be compatible, and in fact may work even better as it has a higher capacity. However, if the Ampere Hours rating is lower than the original you may experience a shorter cycle life and/or run-time in the equipment.

It is important to check the dimensions of a battery before purchase, as usually a higher capacity battery will need to be physically larger in order to accommodate the increased capacity.

Q: How long will a battery last?

A: A batteries run time (or how long it will last before needing to be recharged) depends on the requirements of the system it is powering. Generally, when you replace a battery 2 or 3 years old the new battery will last longer as batteries tend to steadily perform worse over time.

Q: Will the new battery last longer than my old one?

A: Yes, If the Capacity is the same then the new battery will last roughly the same as your old battery when it was new. If the capacity is greater then it will be proportionately greater. E.G: If your old battery is 1000mah and the new battery is 1200mah then the new battery will last ~20% longer when new. Bear in mind batteries tend to degrade in performance over time.

Q: Why is there a difference in capacity?

A: There may be a difference in capacity for a number of reasons. Sometimes different manufactures create batteries with different capacity, or release new models with higher capacity. There are also differences in manufacturing priorities between the original part manufacturer and replacement parts. Remember that capacity does not need to be exactly the same to be compatible.

Q: I have seen the same battery advertised cheaper elsewhere. Why should I buy yours?

A: Batteries Direct strives to maintain quality customer service at the cheapest prices through legitimate supply chains. We can assure all products are labelled correctly with honest specifications and will happily assist you in purchasing, technical assistance and a fair returns policy.

Many third-party seller websites have no regulations governing proper advertising and will often not assist with returns or repairs for faulty goods, nor are they restricted from mislabeling goods.

Q: I have a very specific, custom made battery. Can you replace it?

A: In most cases we can. Most batteries are not that unique and we can usually source a replacement given a few days. If the item truly is unique we can usually also custom manufacture a replacement for you, as long as we are provided detailed specifications and a sample of the item.

Q: Can you fit a battery to my car?

A: Yes. We have a trained mechanic who can fit the battery to you vehicle for a nominal fee.

Q: Is fitting a battery hard?

A: Not usually. It can be done yourself with few tools. Just ensure you look up a proper installation guide online first. Be aware that not all vehicles are simple to change however, and your vehicle may require specialist work.

Q: My alarm battery needs replacing, can you supply those as well?

A: Yes. Alarm batteries are stand-by batteries and we can supply those and other general purpose batteries for use in everything from alarms, UPS systems, electric motors, etc.

Q: Some batteries require specific terminals, how do I know what I need?

A: Our website lists all battery terminals in the item description and there are images for visual confirmation. For clarity most car batteries use a post terminal, as do most batteries larger than ~40AH

Q: What other terminal types are there?

A: Some smaller general purpose batteries use different terminal types. Some alarm batteries use spade terminals. These come in two types, F1 and F2 type terminals. (Sometimes they are called T1 and T2)

Q: What's the difference?

A: F1 terminals are ~4.5mm wide. The F2 terminal is almost exactly the same, except is ~6.5mm wide. Double check the battery terminals before making a purchase.

Q: What about motorcycle battery terminals?

A: Motorcycle batteries use either screw terminals, or standing terminals. Usually however this is dictated by size and they are not usually interchangeable.

Regardless we still recommend you always double the check the terminal before making a purchase.



Charger Technical Assistance

Q: What’s the purpose of chargers?

A: Battery chargers exist to not only charge depleted batteries but also maintain existing ones. Batteries are at risk of failing when discharged too much or too often. A good battery charger keeps a battery charged and thus extends its lifespan.

Q: I’m not very knowledgeable about chargers, how difficult are they to use?

A: Not very. Most modern chargers are what are known as ‘Smart-Chargers’ which are simple to use. Simply plug into a power outlet and attach the leads to the battery and most chargers will automatically commence charging and stop automatically when complete.

Q: Am I in danger of over-charging my battery?

A: Most chargers will not over-charge a battery. They will automatically switch to a maintenance charge mode when appropriate and can be left on indefinitely.

Q: How do I know if my battery is fully charged?

A: Most chargers have indicators clearly shown to display the charging progress. However, you can also be reasonably sure that a battery is charged after about 4-6 hours on an appropriately sized charger.

Q: What size of charger is best for my battery?

A: That depends on the size of your battery. Usually a charger which puts out ~10% the amps of your battery’s capacity is ideal. E.G: if you have a 100ah battery a 10amp charger is ideal.

Q: Can I use chargers overseas?

A: Usually yes, most chargers are rated for anywhere between 100-240V outlets so will work in most countries. However you will need to provide an appropriate adapter plug as all of our charges are designed for Australian outlets.

Q: Are there accessories for chargers?

A: Yes. We sell a multitude of additional cables of different types, however some are only compatible with certain brands.

Q: Do I need any accessories for my charger to work?

A: Most chargers come with the required cabling in the box and no additional chargers are necessary. However be aware that Victron chargers larger than 30amp do NOT come with battery connection cables and you will need to source your own.



Warranty and Returns

Q: What kind of warranty do you offer?

A: All of our products come with 12 months guarantee at a minimum however some items have an additional warranty period. You can check the product page for more info.

Q: How long do I have to return faulty goods?

A: Usually exchanged can only occur during the warranty period, which is stated for each product. However, you are free to return a product at any time and we will attempt to fix the issue or advise you how best to proceed.

Q: What is the procedure for a return of faulty goods?

A: If your products are faulty you will need to return the goods to us at our location at 8A Stanley St Peakhurst. You will need to include a copy of your receipt as well as much detail as you can about the problem.

You will need to organise transportation of the goods to us for warranty return, but we will undertake all costs to ship the replaced/returned goods back to you.

Q: How long does the returns process usually take?

A: Once we have received the returned goods we endeavor to complete the process as quickly as possible, but depending on the situation it may require additional testing, including testing by the manufacturer. Please allow for up to two weeks to resolve the issue and contact you.

Q: How do I get my replacement goods?

A: Once a warranty claim has been accepted and the goods replaced we will send them to you free of freight charge. Alternatively you can pick up your replacement item in store.

Q: Can I get a refund instead?

A: Yes, if you prefer goods returned under warranty can be refunded instead of replaced. Bear in mind only the value of the item itself will be refunded and no refunds will be issued for services such, as freight, insurance, battery fitment, etc...

Q: What happens if my warranty claim is denied?

A: Warranty claims are ultimately determined by the manufacturer and we will continue to press the claim if we believe the refusal was not in keeping with fair trade practices. However once denied under reasonable cause there is unfortunately little else we can do. We will however work with you to find a solution and provide technical assistance to wither correct the issue as best as possible or avoid it recurring in future.

Q: What is the car alternator and how does that effect warranty?

A: The alternator is the generator in your car that recharges a battery. It is part of the vehicle itself, not the battery. If the alternate is not working properly then it will not charge the battery, which may result in the battery failing. In this instance warranty may be denied as the battery itself was not at fault.

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